Terms of Service

Terms of Service

Below are the terms and conditions of use between you and Mountscripts.com which you must agree before using our products.
We reserve the right to periodically revise the terms of this agreement by changing, modifying, adding or removing information from this page anytime without any prior information.

Age :

You must be at least 18 years old to access this website or to purchase products or services from us. We do not direct this website to minors, nor do we knowingly collect any personal information from children under the age of thirteen.

Payments & Refunds :

You will need to make 100% advanced payment for any kind of work.
All payments to us are non-refundable. Before purchase, you can ask us any queries or request for a demo. After purchase, we will not make any refunds.
If any kind of outstanding payment is not cleared by a client, then we have full rights to cancel his/her script license, revert all the work and not provide support to him/her.

License :

As purchasing our product/service, you only own license to run our script in your domain and not the complete rights to own our script.
Our products are for Single domain(TLD) license only. If you wish to run them on multiple domains, you must purchase additional licenses for each domain.
Our products are protected with encoding which must not be edited or decoded at any cost.
If you remove the Powered by notice at the footer of your site, we may cancel your licence and delete your account unless you have purchased Footer Link removal addon.
Once you have entered the domain name for a newly purchased licence, you have only 72 hours to change the domain if needed. After that we will not allow you to change domain name in any circumstances.
All copyright notices used within the scripts must remain intact.

Abuse :

If any client spreads negativity about us without evidence on the internet, word of mouth or anywhere else, then we have the right to cancel the client script license and support without any notice.

Hosting Requirements :

It is the responsibility of the client to ensure that his/her server is compatible with our hosting requirements. In case if the hosting requirements are incompatible and there are issues due to this, then it will not be our responsibility for any delays whatsoever.

Support :

General : We offer 6 Months technical support only. We will provide support related to our script only. We have the right to change the duration of support anytime. We offer support only on cPanel based Linux Servers (Paid for others). Please do not embarrass us by asking for special requests or favours like "please do this for one time, I won't ask this for second time", "I don't have money, so please do this for me", "Please do this for free", "I am your old customer, please do this for free" etc.
Ticket Submission: Please do not open multiple tickets. Support would be delayed if you keep replying impatiently without waiting for the answer and will decrease the response time. We may delete any extra tickets in that case. Support is provided on a "first come first serve" basis. So, it is not necessary that you will receive instant replies (like chat).
Support Timings: Monday to Friday.
Support services may not be available on Saturdays, Sundays and Public Holidays.
Support services would be available during support hours only. Support would be provided only through ticket system only and not through Skype, Telephone, Social Media etc.
Response Time: We are always trying to reply to your tickets on the same working day, but we do not provide any kind of guarantee that we will provide support on the same working day itself. Response time totally depends on our work load, staff availability and ticket complexity. Sometimes, it may also happen that we receive tickets that are complex, so obviously they will take more time for solving and reply for such tickets may not be possible on the same working day.
Support for Older Products: If you purchase any of our old products which are not currently sold on our website, then you will get only basic support for the same and will not include any extra support.
Bugs: If any bug is found in our script, then we try 100% to cover/solve it but there is no guarantee on the time frame when it will be solved. We try our best to solve it as soon as we can but sometimes it cannot be done in a short period of time.
Codes Edited/Changed by Third Party: If codes are changed or edited by any third party, then we have the right to refuse to provide support for the same.
cPanel/Admin Panel Details: You will have to provide your cPanel/Admin Panel details to the support team if required.

What is Included

Design related changes: We will not entertain any design related changes, for example Changing Logo, Changing Text etc.
Server Migration: We will not do any kind of server migration.
Third Party Communication: We will not communicate with any third party on your behalf, for example, requests such as "please chat with my hosting company", "please chat with my designer", "please provide support to my designer" etc. will not be entertained UNLESS your are a client of Hustydesigns.com
Database reset requests: Any database reset requests will be paid as we do not offer database reset requests for free.
If a person requires any of our scripts to be customized, then additional charges will be applicable depending upon the work that will be required to perform.
For customized scripts, we will provide you a 100% encoded code and not an open code and it will be for a single license only. We will not provide the code in any circumstances whatsoever.
We will offer support for 6 months on customized scripts and script updates will not be available on customized scripts.
The ownership rights of your customized script/work/order will remain with us and if we receive a customization inquiry/requirement similar/same to your customized work, then the decision to provide/re-sell that code will be solely ours. If you make a customization for your script from us and if another client requires the same customization script/work/feature, then we will charge him/her a minimum 50% of your price. The aim to charge minimum 50% is to not make the code common and provide it to serious clients only. Moreover, if we find your customized work/script useful for us, then we may update it in the next release of our script.
The ultimate decision to accept or reject customization requests/orders from customers is 100% ours. We reserve all rights whether accept or reject any customization requests/orders. There are a number of reasons why we may not be able to accept customization requests/orders. It could be because we are busy, maybe some customization requests/orders are not viable, maybe we have prior contracts of customizations etc. In case, if we are unable to accept a customization request/orders, then no customer has right to blame us. Also, we will complete the customization requests/orders according to our time and not according to the customer's time because it depends on our workload.
If any customer wants customization, then he or she must make a Sales inquiry by opening a ticket at Mountscripts.com regarding the same before purchasing the script. Our team will inform whether it is viable or not. After purchase of script, if any customer requests/orders for customization and if it is not viable for us, then we will not accept any blames/claims for the same as script is non-refundable.
If you require any clarification, you need ask us or clear all doubts before the project starts.
Cancellation : We reserve right to cancel any account or license on violation of terms.
If you have any additional questions or concerns about our Terms of use, please contact us via our Support page.
Violation of Law: You will not violate any laws, third party rights, or this Agreement. This includes, but is not limited to, posting any material or content that is defamatory, harassing, belongs to someone else, is obscene or pornographic. You will not provide false or misleading information to us. Consent to Use Information When you communicate with us, send us information, or provide content to us or our website, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable right to exercise all copyright and publicity rights you have in the content, in any manner whatsoever, in any media now known or which may be created in the future, including in other works and forms not associated with this website. No Waiver of Rights Our failure to enforce any rights granted in this Agreement or to take action against any other party in the event of any breach shall not be deemed a waiver by us as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
Earnings Disclaimer: Our cumulative liability to you or anyone else for any loss or damages resulting from any claims, demands, or actions arising out of or relating to this Agreement or use of the content or website shall not exceed the amount you have paid to us for the product or service. In no event shall we be liable for any indirect, incidental, consequential, special, or exemplary damages or lost profits, even if we have been advised of the possibility of such damages. You agree that the foregoing constitutes your sole and exclusive remedy for any breach of this Agreement.
Mountscripts.com accept no responsibility or liability for breaches of country laws or any other related regulations.
We have made every effort to accurately represent our product(s) and their earning potential. We have 100% made our product(s) in such a way that clients can benefit from it/them. But, we do not offer any kind of guarantee on any kind of earnings and also that clients will make money with our script(s). Making money from our product(s) completely depends on the capability of the client. The results may vary and will be based on your individual capacity, business experience and expertise. The success of each individual depends entirely on his or her capability, background, dedication, desire and motivation.